Presto Logistics

We moved from SoCal to Oregon in July, the hottest weekend of the month. When we first called for a quote we were treated with respect. We did use a video chat to go over what we wanted moved and then received our quote. We did go over the box limit and paid a bit more but it was reasonable. After reading several reviews we decided to not move old furniture and cleaned out a lot of items to repurchase for the new home which was a better solution. Time and money saving way to go. Moving crew from old home were great and fast even with the heat wave that hit but we provided them with Gatorade, water and snacks. Then, delivery was a breeze and they were great with making sure all items went to the appropriate areas. A couple items were a bit damaged but the insurance company helped with that. We had items that we were concerned could be damaged with moving but they were wrapped with care and made the trip! No boxes were lost. We are all human and if you want special or priceless items to make the trip take them with you like we did, if possible. After watching the movers load and unload the truck we did give them an monetary tip to grab some lunch on the way to their next load. :) They work very hard. Thank you Presto and the many people who were involved to make this happen. Kudos to everyone!

Move size: 3 Bedroom Home Service cost: $6000

I was originally quoted approximately $6000.00 at the end of the day I paid over $10,000.00 but of course, the don't tell you until they have all your stuff in their truck. Then when it was delivered, boxes were destroyed and items were broken, my dryer was dented, my king size bed and mattress were destroyed. Things were untaped and then retaped with the broken items in the middle. They lost several of my items. The claim says you need to leave the items where the movers left them and take pictures..they didn't say take 10 picture of each item. Close ups of the scratch or dent or chip and then pictures from far away. They must be in color, which you have to to pay for if you don't have a printer..and if you do hav a printer, you will have to pay for so much ink since most of my items were destroyed. Upon my signing over the money orders over $5000.00 worth, then and only then did they start unloading the truck..the the Foreman tells me to expect the worst because the reloading of my things is "THE WORST REPACKING JOB HE HAS EVER SEEN AND HE'S BEEN IN THE BUSINESS FOR OVBER 5 YEARS". Then they proceeded to chip my floor tiles, make huge deep tends on my banister, and left my brand new carpets filthy. 1 week old carpets had to be shampooed. I called Presto Logistic immediatly, Patrick said to file a claim. It's been 8 months and I am still dealing with the claim. It's cheaper to rent a Uhaul and they direct you to people the will load your items into the truck for you and then in your new location if out of city of state like my situation, they will set you up with people to help you unload. Had I know this, I would of stayed away from Presto Logistic. It was just like flushing $10 grand down the toilet.  .

Service cost: $10000

Its obvious that this company is giving itself 5 star reviews because the reviews are either 1 or 5 and cmon who raves about how amazing their movers were? I could write a book about how terrible my experience was with this company but I will try to keep it short.  Everything was fine until they showed up 4 hours late and after putting all of my belongings on the truck they price doubled so I literally had to go into the truck and pull things off that I would leave behind.  It was supposed to take 6 days to get everything out there so I called them 5 days later and no one ever answered my calls or returned my messages.  It was obvious that they were screening my calls because when I finally called the sales guy he put me on hold until I gave up and hung up.  11 days later they finally called me when they were in front of my house and I had to leave my new job in the middle of the day.  They offered me no apologies and have still yet to call me back more than 2 weeks later to answer for what they did to me.  What they do to people is criminal and should be in jail for what they do on a regular basis.  DO NOT USE UNDER ANY CIRCUMSTANCES!

Service cost: $4200

BE VERY CAREFUL AND PLEASE READ. HE WILL RIP YOU OFF. The man's name is David Fimbres. This guys has his act down to a T. He will tell you that everyone else sells their moving contracts but he won't. He will show you photos of his trucks and tell you that no one else will be involved. We hired him even though he was over $1,200 over the next bidder because we believed him. Like I said he sells it very well. He came and picked up the boxes and asked for half of the cost - "cash" - in advance. We gave him the money. We were moving from L.A. to Spokane. He said it would be maximum of three weeks.   Over a month later and after numerous calls, a completely different truck showed up from a different company. He had sold them the contract, exactly what he tells you he doesn't do. They of course asked for the other half of the money (in cash) immediately before they would unload the stuff. Almost every box was broken. Part of the agreement was to put the bed together upon arrival. None of what was promised happened. The people that delivered it said their contract was with him and not with us and he was not told he had to do anything and he also is not responsible for broken dishes and furniture. As far as this new guy was concerned the damage was done on Mr. Fimbres' truck.   We called Mr. Fimbres, and you guessed it, he never called us back. This company is his. The people that answer the phone are an answering service. He will paint a picture that he is running a legitimate company. It is all a front. Do not buy into his act. We did and paid the price. He also has put BBB certified on his card. Yet another lie. I called BBB and they have had nothing but complaints about him. The man is a charlatan. Be aware. Be very aware.

Service cost: $2600

I'm in the military and hired this company based on all the positive reviews to move me from one base to another. BIG MISTAKE. I now believe most of these reviews must be fictional. Once the company did the pickup they no longer returned my phone calls or e-mails. They were late delivering to me by 3 days. You can see foot prints on my boxes with several of them crushed from someones weight. So many items that were priceless to me are destroyed. They broke my motorcycles tail light and scratched it. They damaged two brand new bicycles by improperly storing them and I am still missing 2 pieces of furniture. I have been trying to contact them for 3 days and no one will return my calls. Absolutely disgusting company to do business with.
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Service cost: $4580

By using hiring this company - This has far been the worst moving decision I have ever made in my life. I hired this company on positive reviews, which are all lies.  When dealing with customer service people (Grace and Mashsa) both employees are far below standards in dealing with people. When I asked to speak with the manager, that person refused to get on the phone and handle or deal with the situation. That is what the person is their for - is to handle complaints.
Once my property was delivered my 47' inch TV was broken in three places. The same TV that this company charged me 75 dollars to boxed up. They also lost or stole my black brief case which has all my personal information and documents (passport,  military DD214 paperwork and medical paperwork.)
Please be aware of a company that over sale and under delivery their product.

Service cost: $2233

Hey [NAME EDIT] if your going to add me to a legal contract regarding my wife that I am separated from maybe you should forward me a copy and have me sign it as well. We are separated and she does not have legal permission to sign on my behalf but I am guessing you already know that. Your unprofessional misconduct towards her is unacceptable. You want to name me in a legal contract but you never once contacted me? Not only did she have to incur such heartbreaking damage to the sum of approx $5000 to $6000. But then she had to endure your unprofessionalism. Funny how you never sent me any of your threatening txt. I ecspecially like the one where you said you would up her fee $900 if she mentioned the word attorney. You and your company need to be reported to the IRS for “your must have cash or it doesn’t get unloaded” policy. Better yet how about a good audit from the State of California.

Move size: 2 Bedroom Home Service cost: $5000

Presto Logistics did a horrible job on our move from California to Washington. On moving day, they tried to charge extra for items that had been part of the estimate

causing us leave some things behind due to tight budget. After they left our home, our furniture and possessions were transferred into a very large moving van along with other people’s stuff. Due to the condition of our things, we believe that our things may have been transferred more than once.

On delivery day, after we waited for hours, they finally arrived 6 pm (maskless) and worked until midnight (after taking many smoking breaks and a dinner break) at which time they decided to stop and spend the night in their truck on our street with the truck running and blocked entry to our very small street. Our new neighbors were not impressed.

As they brought boxes off the truck it was very obvious that these boxes had been tossed around like trash. Boxes were upside down and smashed in....at opposite corners -it was obvious how mistreated everything was. At midnight, the driver said he “might not make it back if he couldn’t stay right there that night. They also asked to use our shower at midnight! We had to insist that they at least bring in our bed so we could sleep somewhere before they stopped for the night. The driver and his “helper” girlfriend were homeless and actually lived on the truck. They were both in their fifties and we worried mightily as they struggled with some of our large antique pieces. As we unpacked, we found many items broken inside the boxes, the wheels of our vintage radio flyer wagon were crushed and bent, all of my husband’s heavy workshop tools were all on heavy duty wheels—they all were tweaked, off balance and very difficult to move, my Thomasville dining chair was broken, and so much more!

It was a devastating experience during which I lost items that were very dear to me.

Henry (the company rep) was a good guy but the company itself needs to ensure that people’s possessions are treated with more care and they should vet their delivery people and remind them of the mask mandate at that time! I expected better service and treatment of possessions after paying bill of over $13,000!!!

Move size: 4 Bedroom Home Service cost: $13000

The movers, especially the delivery team, damaged multiple pieces of furniture, causing over $5,400 in actual, documented damages. The moving team was rushed, sloppy, and reeked of pot. The Presto driver, repeatedly expressed his embarrassment over the condition of the delivery and promised that his boss, Henry, would take care of it. He didn't! Instead, the insurance company offered $300 in reimbursement and Henry offered to raise it to $700. Paltry sums compared to the total damage. Presto and Henry, refused to take responsibility for their actions, and tried to blame it on our Insurance choices (i.e.- not taking a massive, highly profitable up-sell to pay for their carelessness.) The episode is similar to someone with terrible insurance, smashing into the back of your car, causing major damage, then claiming he is not responsible for anything more that what his lousy insurance company offers. In short, be prepared to spend a ton of money on the move, have the movers damage your items and then be given the middle finger by the company.

Move size: 4+ Bedroom Home Service cost: $26000

This company is a joke! I agree with all of the other reviews about the 5 star reviews being fake! TRUST me, you are better off with ANY other company than this one. Do not believe any of the good reviews. I moved at the end of Feb. and am now realizing some of my things are missing too!! Let's just say that this company has failed in every way. Some of my furniture was dented and chipped but had such a horrible experience I didn't want to deal with the claims process. I went with them to save money and they charged me $1000 more once all my stuff was on the truck. I ended up paying about $2200 for ONE bedroom. A bed, dressers, a bookshelf, nightstand, misc items and boxes!  (and I did ALL my own packing except a large picture frame!) When I complained the supervisor John I think his name was, actually told me that "verbal contracts don't hold up in court, I could promise you a million dollars right now I mean come on" when I told him that I signed with them based on what ABE had told me over the phone. They did remove some of the packing charges (they tried to charge me for 20 rolls of tape.. HAHA! because it was OBVIOUS they had tried to rip me off) I would love nothing more than to start a class action law suit against them! I'm actually going to look into it now that some of my stuff is missing. Do yourself a favor and run away from this company, they will surely screw you over.

Service cost: $2200